VERMA HOME STORE

Shipping Policy

Our Delivery Promise

At Verma Home Store, we are committed to delivering every order safely, efficiently, and at a time that is convenient for our customers. Whether you are ordering a single household product or a bulk commercial purchase, every shipment is packed with care and handled with attention to quality.

Delivery Services

Express Delivery (Selected Areas)
Customers within approximately 5 km of our showroom may be eligible for 90-minute Express Delivery, subject to product availability, operational hours, weather conditions, and delivery slot availability.

Scheduled Delivery
Customers can choose their preferred delivery date and available time slot during checkout. Only available slots will be shown. Once a slot reaches capacity, it will automatically become unavailable. Delivery instructions such as 'Call before delivery' or 'Leave at reception' may also be added during checkout.

Standard Delivery
Delhi NCR : Next Business Day
Metro Cities : 2–5 Business Days
Other Cities : 3–7 Business Days
Remote Locations : 5–10 Business Days

Shipping Charges

• FREE Shipping on orders above Rs 4,999/- (unless otherwise specified).
• Orders below n4,999 are charged according to delivery location, package weight, dimensions, and applicable third-party courier charges.
• All applicable charges are displayed before payment confirmation.

Order Tracking

Tracking details will be shared via Email, SMS, or WhatsApp (where applicable) after dispatch so customers can monitor their shipment.

Multiple Shipments

Orders containing products from different warehouses or requiring special packaging may arrive in multiple packages without additional shipping charges unless communicated otherwise.

Packaging & Safe Delivery

We use protective packaging for fragile items including glassware, crockery, décor products, bottles, and premium gift items to minimise transit damage.

Receiving Your Order

• Please inspect your parcel upon delivery.
• Record a continuous unboxing video.
• Take photographs if any issue is noticed.
• Report damage, missing items, or incorrect products within 24 hours of delivery.

Supporting evidence helps us process claims quickly.

Customised & Made-to-Order Products

Customised, personalised, engraved, specially sourced, or made-to-order products cannot be cancelled, modified, or returned once the order has been confirmed, except where the product is damaged or materially different from the confirmed order.

Bulk & Commercial Orders

Delivery timelines for hotels, restaurants, cafés, institutions, offices, corporate gifting, and other bulk orders may vary. Dispatch schedules and expected delivery dates will be communicated separately via email or another agreed communication channel.

Customer Responsibilities

Please provide complete and accurate delivery details. Failed deliveries caused by incorrect
addresses or customer unavailability may require additional re-delivery charges.

Force Majeure

Delivery timelines may be affected by circumstances beyond our control, including natural
disasters, strikes, transportation disruptions, severe weather, government restrictions, or courier service interruptions.

Premium Delivery Experience (Website Features)

To provide a seamless shopping experience, Verma Home Store aims to offer :

• Express 90-Minute Delivery (eligible locations)
• Scheduled Delivery with real-time slot selection
• Live tracking after dispatch
• Delivery instructions during checkout (e.g. Call Before Delivery, Leave at Reception, Gift Delivery)
• Transparent shipping charges and estimated delivery timelines before payment
  

Need Assistance?

For any shipping-related questions, our Customer Support Team will be happy to assist you.

Verma Home Store
50 Years of Trust. Everything Under One Roof.