VERMA HOME STORE

Privacy Policy

Your Privacy Matters

At Verma Home Store, we believe that trust extends beyond the products we sell. Protecting your personal information is an important part of that trust. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, create an account, place an order, or interact with our services.

Information We Collect

Personal Information : Name, Mobile Number, Email Address, Billing & Shipping Address,
Company Name, GST Number (where applicable), Order History, Wishlist and Cart Information.

Payment Information : Payments are securely processed by trusted payment gateways. Verma Home Store does not store your credit/debit card details, CVV, UPI PIN, internet banking credentials or payment passwords.

Technical Information : IP Address, Browser Type, Device Information, Operating System,
Cookies, Website Usage Information, Referral Source and Location Information (where permitted).

Delivery Information : Preferred Delivery Date, Scheduled Delivery Slot, Delivery Instructions, Gift Messages and Recipient Details (for gift orders).

How We Use Your Information

We use your information to process and deliver orders, verify transactions, provide customer support, send shipping updates, schedule deliveries, process returns and refunds, personalise your shopping experience, improve our services, prevent fraud and maintain website security.

WhatsApp, SMS & Email Communications

You may receive communications relating to order confirmations, payment confirmations, dispatch notifications, delivery updates, customer support, returns, refunds and promotional offers (where you have provided consent). You may opt out of promotional communications at any time.

Business & Corporate Customers

Additional information such as Business Name, GST Details, Delivery Locations and Contact Person Details may be collected for quotations, invoicing, order fulfilment and business relationship management.

Cookies

Our website uses cookies to remember your shopping cart, save preferences, improve website performance, analyse visitor behaviour, enhance security and personalise your shopping experience.

Data Security

We protect your information using SSL encryption, secure servers, restricted access controls, trusted payment gateway integrations and regular security monitoring. While we strive to protect your information, no online system can guarantee absolute security.

Sharing Your Information

We do not sell, rent or trade your personal information. Information may only be shared with trusted courier partners, payment gateway providers, technology service providers, customer support platforms and government authorities where required by law.

Marketing Preferences

You may subscribe to receive updates about new product launches, festive collections, exclusive offers and seasonal campaigns. You can unsubscribe from promotional communications at any time.

Your Rights

You may request access to, correction of, updating or deletion of your personal information (subject to legal obligations), withdraw marketing consent or seek clarification about how your information is used.

Children's Privacy

Our website is intended for individuals aged 18 years or above or those using the website under the supervision of a parent or legal guardian.

Third-Party Links

Our website may contain links to third-party websites. Verma Home Store is not responsible for the privacy practices or content of such external websites.

Data Retention

We retain customer information only as long as necessary to fulfil orders, provide customer support, maintain warranty records and comply with legal, tax and regulatory obligations.

Policy Updates

This Privacy Policy may be updated from time to time. The revised version will be published on this page with an updated 'Last Updated' date.

Contact Us

For any questions regarding this Privacy Policy, please contact us:

Customer Support : support@vermahomestore.com
Privacy Officer : privacy@vermahomestore.com
WhatsApp : +91 XXXXX XXXXX
Customer Care : +91 XXXXX XXXXX
Support Hours : Monday to Saturday, 10:00 AM – 8:00 PM

For more than 50 years, Verma Home Store has earned the trust of its customers through honesty, quality and service. We are committed to protecting your personal information with the same care and responsibility that we bring to every customer relationship.

Verma Home Store
50 Years of Trust. Everything Under One Roof.