Verma Home Store

Manufacturer Warranty & Warranty Assistance Policy

Our Commitment

At Verma Home Store, we are committed to offering quality products from trusted brands. Many products are covered by the manufacturer's warranty and serviced through authorised service centres. Verma Home Store is not an authorised service centre for all brands and does not undertake warranty repairs unless expressly stated. We assist customers on a best-effort basis in connecting with the appropriate manufacturer or authorised service centre.

1. Scope of This Policy

Applies to purchases made through our Retail Store, Official Website, WhatsApp Orders,
Telephone Orders, Corporate Orders and Institutional Orders.

2. Manufacturer Warranty

Warranty periods, coverage, exclusions, repairs and replacement decisions are determined solely by the respective manufacturer. Verma Home Store does not extend or modify the manufacturer's warranty.

3. Warranty Card & Manufacturer Contact Details

Customers should refer to the warranty card or user manual for the warranty period, customer care details, toll-free number, website and authorised service centre information. Customers are encouraged to contact the manufacturer directly for the fastest assistance.

4. Verma Home Store Warranty Assistance

On a best-effort basis we may help customers understand the warranty process, register a warranty request, locate an authorised service centre, explain required documentation and coordinate communication with the manufacturer. This assistance does not create an independent warranty or service obligation.

5. Proof of Purchase

Customers should retain the original invoice, digital invoice, purchase receipt or online order confirmation. Manufacturers may decline warranty claims without valid proof of purchase.

6. Manufacturing Defects

Manufacturing defects must be assessed by the manufacturer or its authorised service centre. If the manufacturer approves a replacement, Verma Home Store will facilitate the replacement in accordance with the manufacturer's approval, subject to stock availability or manufacturer instructions.

7. Products Without Manufacturer Warranty

Products such as glassware, ceramicware, decorative items, copper products, brass products, wooden products, leather accessories, serving trays, storage baskets, artificial plants and gift articles generally do not carry a manufacturer's warranty unless expressly stated.

8. Transit Damage

Inspect products upon delivery and report transit damage within 48 hours with photographs/videos and proof of purchase.

9. Manufacturer Service Centres

Repairs, servicing and inspections are carried out exclusively by authorised manufacturer service centres. Verma Home Store may publish a directory of manufacturer customer care numbers for customer convenience.

10. Exclusions

Warranty generally does not cover accidental damage, breakage, mishandling, unauthorised repairs, normal wear and tear, cosmetic damage, misuse, negligence, water damage (unless covered), fire damage or electrical damage due to voltage fluctuations. Final interpretation rests with the manufacturer.

11. Customer Responsibilities

Read product instructions, use products properly, follow maintenance guidance, retain invoices and warranty cards and report issues promptly.

12. Limitation of Liability

Verma Home Store's role is limited to selling products and assisting customers in connecting with manufacturers. Warranty decisions, repairs, replacements and service timelines remain the responsibility of the manufacturer. Nothing in this policy limits rights available under applicable law.

13. Changes to This Policy

This policy may be amended from time to time. The latest version published on our website will apply.

Contact Us

Customer Support Email : support@vermahomestore.com
WhatsApp Support : +91 XXXXX XXXXX
Customer Care : +91 XXXXX XXXXX
Business Hours : Monday to Saturday, 10:00 AM – 8:00 PM

For over 50 years, Verma Home Store has built its reputation on trust, transparency and
dependable customer service. While warranty obligations are fulfilled by the respective
manufacturers, we remain committed to assisting customers throughout the warranty process wherever reasonably possible.

Verma Home Store
50 Years of Trust. Everything Under One Roof.