VERMA HOME STORE

Help Centre (Frequently Asked Questions)

Your quick guide to shopping with Verma Home Store.

Orders & Payments

How can I place an order?
Order through our website, retail store, WhatsApp or by phone.

Do I need an account?
No. You may check out as a guest or create an account.

Can I order through WhatsApp?
Yes, during business hours our team can assist you.

Can I modify or cancel my order?
Changes or cancellations are possible before packing/dispatch. Customised or specially sourced products cannot be cancelled once confirmed.

What payment methods do you accept?
UPI, Credit/Debit Cards, Net Banking, Digital Wallets, Cash on Delivery (where available) and in-store payments.

Will I receive a GST invoice?
Yes, GST invoices are issued for eligible purchases.

Shipping & Delivery

Where do you deliver?
We deliver across India.

Do you offer 90-minute delivery?
Yes, for eligible products within approximately 5 km of our store, subject to operational availability.

Can I schedule delivery?
Yes, available delivery slots can be selected during checkout.

Estimated delivery timelines
Express (within 5 km): ~90 minutes
Delhi NCR: Next business day
Metro Cities: 2–5 business days
Other Cities: 3–7 business days
Remote Areas: 5–10 business days.

How do I track my order?
Tracking details are shared via SMS, WhatsApp, email or your customer account.

Returns, Refunds & Warranty

What if I receive a damaged product?
Report transit damage within 48 hours with photographs or an unboxing video.

Can I return a product if I change my mind?
Returns are accepted only as per our Return, Refund & Cancellation Policy. Sale items and
customised products may not be eligible.

How long do refunds take?
Approved refunds are generally processed within 5–7 business days.

Who provides the warranty?
Manufacturer warranties are provided by the respective brands through their authorised service centres.

Can Verma Home Store repair my product?
No. We assist customers in connecting with the manufacturer but do not perform warranty repairs.

Products

Will products look exactly like the photographs?
Minor variations in colour, finish, texture or dimensions may occur.

How should I care for brass and copper products?
They naturally develop a patina over time. Follow the care instructions supplied with the product.

Are all products food-safe?
Products intended for food use should only be used for their intended purpose and maintained according to the supplied instructions.

Corporate & Bulk Orders

We provide customised solutions for Corporate Gifting, Hotels, Restaurants, Cafés, Offices,
Institutions, Architects, Interior Designers and Wedding Gifting.

To place a bulk order, you may:

• Book a meeting with our Corporate Sales Team.
• Visit our showroom for a personalised consultation.
• Share your requirements by email, including quantities, branding requirements (if any), delivery location and expected delivery date.

Our team will prepare a customised quotation based on your requirements.

Can I visit the showroom before placing a large order?
Absolutely. We recommend showroom visits for bulk and project-based purchases.

Store Information

Where are you located?
Shop No. 3, Old Market, Malviya Nagar, New Delhi – 110017.

Business Hours
Open 7 days a week
10:00 AM – 9:00 PM.

How can I contact Verma Home Store?
You can contact us via Customer Support Email, WhatsApp, Telephone or by visiting our
showroom. The latest contact details are available on our Contact Us page.

Why Choose Verma Home Store?

For over 50 years, Verma Home Store has been trusted by families, businesses, hotels,
restaurants and institutions for quality products, dependable service and an extensive range of home, kitchen, hospitality and gifting solutions—all under one roof.

50 Years of Trust. Everything Under One Roof.